Cache Collection Policies


GENERAL: These terms and conditions apply to all merchandise sold and to all Customers. These terms and conditions may not be altered in any way by any oral or other written agreement. Seller's receipt of a 50 % deposit on this order constitutes Customer's agreement to all terms and conditions of sale contained in this document. Order will not be initiated until Seller receives both the signed acknowledgement and a 50% deposit from Customer. Estimated lead time and shipping date is based on seller's receipt of fabric, trim, and finish approval unless otherwise specified by seller.

PRODUCT WARRANTY: Seller does not warrant against fading of any finishes or oxidation of iron products. Wood and iron finishes are hand done and may vary in tone, color, and texture. Variations of color and veining are inherent to all stone and marble pieces. All dimensions are approximate and may vary.

PRICES, PAYMENT, AND DELIVERY: All prices are subject to correction as a result of possible errors or omissions. Prices do not include any shipping/packing related charges; all such charges are the responsibility of Customer. Seller is not responsible for delays in shipment beyond its control; including, but not limited to, material shortages and labor or transit strikes. Seller will notify Customer in the event of such delays. All quoted delivery dates are estimates only. Completed merchandise ready for delivery or shipping must be moved to Customer's delivery or shipping location within 10 days after completion. Merchandise, which is not so moved, will be transferred to a commercial warehouse for storage; Customer will be liable for all cost and expenses incurred thereby. Seller may elect to store the merchandise, in which event Customer shall be required to pay seller $20.00 per day. If payment in full is not received within 60 days after a proposed delivery, Seller may have the option to retain the merchandise and declare a forfeiture of the deposit as liquidated damages. Seller retains title to all merchandise until fully paid for by Customer. Customer agrees to pay for all cost and expenses incurred in collecting unpaid accounts, including collection agency fees and attorneys' fees.

RETURNS AND CANCELLATIONS: Seller will not accept cancellations or returns without its prior written permission. In the event Seller accepts Customer's cancellation or return, Customer agrees to pay a 25% (of total order amount) restocking/handling charge. Custom orders are not subject to return. Unauthorized returns will be refused and returned freight collect.

CUSTOMER CLAIMS AND RISK OF LOSS: Except for storage at Seller, Customer will bear all risk for any loss occurring while merchandise is in transit or storage. Customer will remain liable for payment in full for merchandise lost or damaged in transit or storage. Seller has no obligation to insure merchandise against losses. Customer will be responsible for filing any claim for freight or commercial storage damage. Claims for merchandise defects (not related to shipping) must be reported to Cache in writing within 10 days of receipt of item. Failure to do so shall constitute full acceptance of the merchandise.

INSTALLATION: Customer assumes all responsibility for proper installation of merchandise. Seller shall not be responsible in any manner for damage to merchandise or the location in which it is displayed and/or used resulting from its installation, misuse, or mishandling.

ARBITRATION: In the event of a dispute between Seller and Customer arising from or related to this sale, both parties agree to submit to binding arbitration in Los Angeles, CA before a retired judge or attorney working as a professional arbitrator, selected by mutual agreement. Costs of such arbitration will be equally split between Seller and Customer. Both Seller and Customer expressly waive any and all rights to other forms of litigation to resolve such disputes, including a lawsuit in court. California law shall be chosen. The arbitration award may be entered as a judgment in any court having jurisdiction. The prevailing party shall be entitled to reasonable attorney's fees and costs in any arbitration or permitted court action.


Fabric Application: In the absence of your explicit instructions, patterns will be placed according to judgment of our cutters. A 10% up-charge will apply for multiple textile/trim applications and difficult pattern matches.

Railroading: Non-directional fabrics will be railroaded to avoid unnecessary seams. *Orders must specify: "Do not railroad" or "To be railroaded" .

Leather: There is a 10% up-charge for leather being used as a cover fabric.
Full hide: 17 square feet = 1 yard 54" plain fabric. Estimated loss per hide may vary from 20-30%.
Half hide: 20 square feet = 1 yard 54" plain fabric
Unless otherwise specified, all tanned hides will be upholstered with the tanned side out.

Nailhead Trim: There is a 10 % up-charge for nail head trim on models not standard with nail-heads.

Lighting: Most lamps can be wired for U.L. approval. There will be an up-charge which varies with how each lamp is manufactured.

Standard Finishes:

Stone Finishes: Grey Moss Patina, Beige Moss Patina, Antique Ivory. Ochre Lichen with crackle is standard on the large & small Bordeaux Planters only. (NOTE: Crackle finishes for interior use only.)
Wood Finishes: Light & Dark Walnut, Tetra Negra, Weathered Sugar Pine.
Painted Finishes: As shown in catalog. Sample approvals/strike-offs are available upon request.
Custom Finishes: Custom finishes are available - price available on request.

Skirts: All skirts are standard as shown in the catalog. Skirts may be changed but are subject to an up-charge depending on the modification. There is a $540.00 up-charge for interlining the total perimeter of the Draped Knole Sofa.

Weights: All weights listed are approximate. Each item must be finally weighed by the shipping agent.

Miscellaneous: All prices are FOB Los Angeles.

This is a quotation and not an offer. These prices are subject to change.

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